The Book

Warren has just published his first book about formulating a security program that really works. Black Belt Librarians: Every Librarian's Real World Guide to a Safer Workplace is available from Warren Graham via the email page.

I heard Warren Graham speak at the Public Library Association conference in Boston in 2006. His program was wonderful and very helpful to librarians who are trying to provide good customer service while maintaining order in the library. Since you may never have the opportunity to hear Mr. Graham speak, this book is the next best thing.

-Linda K. Rice (Carlisle, PA)

Learn the following :

• Essential elements of a truly effective security program.
• How to inform patrons of rules in a way that will most insure compliance.
• How to recognize levels of emotion that a patron may be in and strategies on how best to respond
• Ten maxims of security no matter the size of your library.
• Easy ways to document your security and safety matters.